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Consumer FAQs
Get answers to common questions consumers ask
When will my pending Cashback become approved?
How is Cashback calculated?
Withdrawing my Cashback
I did not receive my withdrawal. What do I do?
How long does it take for the withdrawal to be credited?
What is Cashback?
What is Instant Cashback?
Where can I use my Cashback?
How to Earn Instant Cashback?
Making a purchase
Is there a payment method not eligible for Cashback?
Is Hello Clever responsible for my purchase?
Who receives the payment for my order?
Can I click through Hello Clever on the web, then proceed to complete the purchase on app (or vice versa)?
Do I need to check out with Hello Clever to be eligible for Instant Cashback?
I have an adblocker installed. Will I get Cashback?
Why do I have to wait so long for my Cashback to become "Approved"?
What can I do to ensure I receive Cashback?
What is Claim Time?
Why is my Cashback not updated in my Hello Clever account?
What are Lifetime Earnings, Pending Cashback, Available to Withdraw and Withdrawn amount?
What is the difference between Pending and Approved Cashback statuses?
How does Hello Clever process my payment?